Question 1

Will Half Price Roof actually meet my insurance adjuster in person?

Accepted Answer

No — and that is the point. Your in-house licensed adjuster works your claim remotely with the drone photo set, the AI damage report, the date-of-loss weather report, and your signed contingency agreement. That document set is what your carrier needs to fund the scope; no on-site visit with you or with the carrier adjuster is ever scheduled. The drone operator visit is the only on-property touch — typically under 30 minutes, never on a day you need to take off work.

Question 2

Can a drone really replace someone walking my roof?

Accepted Answer

For the inspection step we use drones to do what a human on the roof cannot: capture every slope in high-resolution stills and video in a single pass. The image set feeds our damage-scoring model, which flags every hail bruise, wind-lifted shingle, and soft spot with a confidence score and a pin on the roof diagram. Your in-house adjuster uses that AI damage report to negotiate the full scope with your carrier — not a partial payout. Crews still walk the roof at install; the drone just does the documentation step safer and faster.

Question 3

How accurate is satellite measurement compared to someone on the roof?

Accepted Answer

Centimeter-grade. We pull slope, area, edge lengths, waste factor, and pitch transitions straight from satellite imagery — the same data a tape walk produces, measured without a crew on your property. That measurement feeds the Good/Better/Best quoting engine and replaces the traditional on-the-roof walk for retail projects. For storm scopes it serves as a sanity check on the AI damage report, so the install order matches what was approved before any materials are ordered.

Question 4

What is "virtual closing" and is the contract actually signed?

Accepted Answer

Virtual closing is the same legally binding e-signature flow a bank uses for a mortgage or a refinance. Once you pick a Good/Better/Best tier we send the contract, the scope, the schedule, and the warranty in a single e-sign packet — you sign on your phone or laptop, and the executed document is delivered to both sides. Storm claims close the same way: the contingency is signed online before the drone operator visit, and the install is scheduled the moment the carrier funds.

Question 5

Does the soft credit pull hurt my credit score?

Accepted Answer

No. Soft-pull credit pre-qualification is exactly what it sounds like — a soft inquiry that returns the financing range without affecting your credit score. You see the monthly payment options across the available terms before you commit to a tier. A hard pull only happens if and when you opt into a specific loan product at closing, and even then it is disclosed in advance.

Question 6

Is it actually legal for an insurance claim to be handled without an in-person meeting?

Accepted Answer

Yes. Insurance carriers accept remote claim files as a standard practice; photo evidence, weather reports, and AI damage scoring satisfy the documentation requirements in every state where we operate. Our contingency agreement is a written contract that assigns your insurance proceeds to Half Price Roof and spells out the remote workflow. If a carrier does push back, our partner attorney reviews the file at no cost and escalates any supplement through the dispute process.

Question 7

Who actually shows up at my house during the project?

Accepted Answer

Three touchpoints, all scheduled in advance. First: a drone operator for the 30-point image set, typically under 30 minutes. Second: the install crew, all Half Price Roof employees — never subcontractors — at the scheduled install window. Third: a project manager walking the finished roof with you at the end. No in-person sales visits, no showroom walk-throughs, no surprise drop-bys.

Question 8

Are your crews licensed, insured, and actually Half Price Roof employees?

Accepted Answer

Every crew member on your project works for Half Price Roof directly — no subcontractors, no day labor. We carry full state licensing and liability insurance in every state we operate, and your project manager can share certificates before install if you want them on file. Volume purchasing and in-house crews are how we keep pricing honest and quality consistent across every market.

Question 9

What if something goes wrong with virtual closing — am I locked in?

Accepted Answer

No. The contingency agreement is revocable in writing, subject to the terms spelled out in the document. Most cancellations happen before the carrier funds, and nothing is owed for the inspection or claim work if you decide to walk away. Past closing, you are protected by the standard manufacturer warranty on materials plus our installation warranty — the same warranty the in-person sales process would put in your hand.

Question 10

How long does a roof replacement take?

Accepted Answer

Most residential replacements are completed in 1–3 days once permits and materials are staged. We start each project with a written timeline so you know exactly what to expect.

Question 11

Do you work with insurance companies on storm-damage claims?

Accepted Answer

Yes — that is the majority of our work. After you sign your contingency agreement online, we dispatch a drone operator to document the damage, generate an AI damage report, attach the weather report for your date of loss, and your in-house adjuster works the claim remotely — no in-person meeting with you or your carrier adjuster. You do not pay out of pocket until the insurance funds your repair.

Question 12

Is financing really 100% available?

Accepted Answer

For qualified homeowners we offer qualified financing that covers the full project cost. Approval depends on credit and project scope; the application is soft-pull and does not affect your credit score.

Question 13

Do you use subcontractors?

Accepted Answer

No. Every crew member on your project works for Half Price Roof. In-house crews are how we keep quality consistent and pricing honest.

Question 14

What areas do you serve?

Accepted Answer

We operate out of Cincinnati and serve all eight of our service states — Ohio, Kentucky, Indiana, Tennessee, North Carolina, Georgia, Illinois, and Michigan. Use the navigation to find a city page for your specific market.

Question 15

How does the contingency agreement actually work?

Accepted Answer

The contingency agreement is a written contract assigning your insurance proceeds to Half Price Roof. You pay nothing out of pocket until your carrier funds the claim. If the claim is denied, you owe us nothing for the inspection or claim work.

Question 16

When do I have to sign the contingency agreement?

Accepted Answer

You sign before we dispatch the drone operator to your property — every insurance-claim lead signs online first, so there are no loose ends about who is representing you on the claim before the photo capture starts.

Question 17

Can I cancel the contingency agreement?

Accepted Answer

Yes — the agreement is revocable in writing, subject to the terms spelled out in the document you sign. Most cancellations happen before the carrier funds; once funded we treat it as any other roofing contract.

Question 18

What does Half Price Roof get paid out of the claim?

Accepted Answer

We are paid from the insurance proceeds for the completed scope of work. Because the scope is documented line-by-line before construction, the only out-of-pocket you owe is your deductible — and only after the carrier funds.

Question 19

Will Half Price Roof meet my insurance adjuster on-site?

Accepted Answer

No. Your in-house adjuster works your claim remotely using the drone photo set, the AI damage report, the weather report for your date of loss, and your signed contingency agreement. The drone operator visit is the only on-property touch — no in-person meeting with you or with your carrier adjuster is required.

Question 20

What happens if my carrier under-scopes the claim?

Accepted Answer

Our partner attorney reviews the file at no cost and escalates the supplement through the carrier dispute process. Homeowners never pay for the dispute itself; the attorney fees are recovered out of the additional scope when the supplement is approved.

Question 21

How long does insurance approval take?

Accepted Answer

Typical approval ranges from two to six weeks after the carrier receives the full remote file — fastest for clean hail/wind scopes with the AI damage report and date-of-loss weather report attached, slowest for carriers that require their own follow-up inspection. Your adjuster gives you a written window.

Question 22

What does the AI damage report include?

Accepted Answer

The AI damage report scores every hail bruise, wind-lifted shingle, and soft spot flagged by the drone photo set, then maps them against the date-of-loss weather report to confirm cause. Your in-house adjuster uses the report to negotiate the full scope with your carrier remotely — not a partial payout.

Question 23

How does the soft-pull credit pre-qualification work?

Accepted Answer

A soft credit pull checks your financing range without affecting your credit score. You see your monthly payment options before you commit, and our financing team matches you to the right term and tier for a remote-signed retail quote — no in-person sales visit.

Remote roofing objections, handled.

Common objections to a fully remote roofing process

Replacements, crews, financing, and our service area

Eight-state coverage, 50 local markets

Contingency, remote claim handling, and disputes

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